Sumner County 911 announced Wednesday that Ashley Stevenson has been promoted to Senior Dispatcher.  Ashley has been with Sumner County 911 for four years,  We chatted with her Wednesday evening about her recent promotion and her 911 career so far.  Ashley said, “I would like the community to  better understand what we do.  I've been here four years. A classmate of mine actually posted a Snapchat of her working. I asked her where she worked, and if they were applying. That's how I got started. I had no idea what the job title of being a dispatcher actually meant, or what they did. I knew the basics of 911, but it wasn't until I got to the training process that I realized how intense the job can be.
Our training process is six months and those six months were probably the most stressful and intense. I had one of the best people train me.  She was a supervisor as well.  I would have to credit her the most for getting me where I am now.
The intensity of the job varies. Swing shift seems to be the busiest. While I like the fast pace, the intensity of the job varies. Some days we are bombarded with very serious emergencies. Other days it can be a peaceful night of dog barking complaints.
It can be stressful in the sense that we hear things that may be disturbing to others, but for us we have to put emotions, opinions, personal experiences aside and take that call as calmly, professionally, and as helpful as we can. Setting aside these emotions can sometimes be very difficult. Listening to one of our own officers or deputies in trouble, for me, is the most scary part of the job, but even still, our voices have to be calm and steady. It's always a roller coaster of good and bad days.”  
On those good days, Ashley remembered, “Those positive moments can be very little things. Our shift can go from having over a dozen calls in an hour because of a wreck, but then there will be that one call where a lady is lost and just needs help getting back to the highway. When someone loses their dog or cat and it eventually gets found. The majority of the calls we take, though, we don't know the outcome. So, for me, whether the outcome is good or bad, the closure of the call takes some of that bad stress off.”
Ashley has a very good team backing her up at home as well.  She said, “My family seems to be pretty happy, or proud, with my job. My kids know where I work and that I'm the voice people hear when they call 911. Of course, being children, they're more impressed that I talk to cops all day. My family, especially my mother and grandmother, seem pretty proud.”
Ashley is not originally from Wellington, or Sumner County.  “I was born and raised in California until I was fourteen years old. Then my parents moved us to Caldwell. I moved to Wellington in the late summer of 2017.”